With the few sessions I have had with Ian, I have learnt to be more
aware of how my manner and style of communicating is perceived by my
peers and colleagues. It has led to an ability to read situations in a
way which now enables me to take account of how the communication has
been received. The development of mirror-imaging my management style has
enabled me to understand why people sometimes misunderstand me and now
allows me to adjust this style so as to achieve my objective. Always
consider “Who you are talking to” and “How you are talking to them” and
not just “what you are saying”.
I have for the above reasons become a better listener and able to
communicate in a more measured and considered way
Chairman, NHS Trust
